Legal notice

Last Updated: 18-11-2025

Welcome to Avelise

Thank you for visiting our store. On this page, you’ll find important policy information regarding your order and privacy. We believe in transparency and aim to provide you with clear and accurate information.

Terms and Conditions

Our Terms and Conditions outline your rights and obligations when placing an order with Avelise. These terms apply to all purchases made through our website. You can read the full Terms and Conditions here: Terms and Conditions

Return Policy

At Avelise, your satisfaction is important to us. If you’re not completely satisfied with your purchase, you may request a return under the following conditions: returns are accepted within 30 days of receiving your order, and products must be unused and in their original condition. You can find the complete return policy here: Return Policy

All returns are handled through our UK-based fulfillment center (please note this is not a visiting address). The return address is:

Unit 3, Tungsten Park, Bardon Rd, Coalville LE67 4BL, United Kingdom

Product Guarantee

Every purchase made through Avelise.co.uk includes a one-year product guarantee. If your item becomes faulty under normal use within one year of delivery, we’ll replace it at no additional cost. To submit a claim, please email info@avelise.co.uk with your order number, a description of the issue, and a photo if available.

Privacy Policy

Your privacy is important to us, and we ensure your data is handled securely. As a Netherlands-based company serving UK customers, we comply with both the EU GDPR (Regulation (EU) 2016/679) and the UK GDPR (Data Protection Act 2018). Our privacy policy explains what data we collect, how we use it, and how we protect your privacy. Read our complete privacy policy here: Privacy Policy

Shipping Policy

  • Shipping costs: We offer free tracked shipping within the United Kingdom.
  • Shipping time: Orders are dispatched within 1-2 business days, shipping to the UK will take 4-7 business days.
  • Tracking: You will receive a tracking number once your order has been shipped.
  • Read the shipping policy here: Shipping Policy

Payment Methods
We offer a variety of secure payment options to ensure a smooth and safe checkout experience.
We currently accept:

  • Credit & Debit Cards: Visa, Visa Debit, Mastercard, Mastercard Debit, American Express, UnionPay

  • Express Checkout: Shop Pay, PayPal, Google Pay

All transactions are protected by SSL encryption and comply with international security standards.

Currency: All payments are processed in GBP for pricing clarity and
regional consistency. If you experience any payment issues, please check your details, contact your bank, or reach out to our support team.

For more info, visit our full payment policy: Payment methods

Company Information

Company Name: Avelise
Legal Entity: Dauvillier Verkoop
Chamber of Commerce: 80972373

Return Address (for returns):
Unit 3, Tungsten Park, Bardon Rd, Coalville LE67 4BL, United Kingdom

Business Address (not for visits):
Linnaeuslaan 96, 4102KT, Culemborg, Gelderland, the Netherlands

Please note: Avelise is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact information:

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@avelise.co.uk
Phone: +44 7537121015

Customer Service Hours (London time, UTC +1 typically 30-Mar to 26-Oct otherwise UTC +0):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM